Emanuel Ferrari

Email: eferrari295@gmail.com | Phone: (786) 307-2871 | LinkedIn: linkedin.com/in/Emanuel_Ferrari

Summary

Skilled IT Systems Specialist with a strong background in Helpdesk and technical support. Expert in troubleshooting and repairing hardware and software issues, with a proactive approach to problem-solving and continuous improvement. Committed to staying current with technological trends to deliver effective solutions.

Work Experience

Telecommunications Technician

June 2025 - present

  • Diagnose and resolve software issues on handheld scanners used in logistics operations
  • Provision, unlock, and release mobile devices (Apple and Samsung) from organizational management using VMware AirWatch
  • Coordinate and fulfill hardware requests for tech projects using Microsoft Access-based inventory systems

Technician I - UPS

July 2023 - May 2025

  • Efficiently troubleshoot and repair a variety of laptop models, addressing hardware and cosmetics issues
  • Proficiently address cosmetic damage by replacing components and ensuring a polished appearance

IT Infraestructure Analyst - Panalpina Logistics

April 2018 - March 2019

  • Provided local and remote technical support to clients across Latin America
  • Managed Active Directory and configured Cisco IP telephony
  • Supported network operations, including LAN cabling and installation

Education

B.Sc. in Information Technology - Universidad Santa Maria La Antigua

2017

Skills

  • Active Directory
  • Ivanti
  • Citrix
  • Troubleshooting
  • Customer support
  • VPN

Projects